Privacy Policy
This Privacy Policy explains how High Mountain Cabin Rentals (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit highmountaincabinrentals.com (the “Site”), contact us, or make a booking. By using the Site, you agree to this Policy. If you do not agree, please do not use the Site. We may update this Policy from time to time; the “Last updated” date reflects the most recent changes.
1) Information We Collect
A. Information you provide directly Contact details (name, email, phone), booking details (stay dates, property, guests, special requests), payment/billing info (our processor handles card data), communications and reviews (emails, forms, chat, feedback, photos you submit).
B. Information collected automatically Device and usage data (IP, browser, pages viewed, time on page, referring/exit pages), approximate geolocation from IP, and data via cookies/pixels (see “Cookies & Tracking”).
C. Information from third parties property management/booking platforms, payment processors (transaction confirmations—no full card numbers), analytics/marketing partners, and listing channels (if you book through a marketplace).
2) How We Use Information
Process, confirm, and manage bookings, payments, and refunds Provide customer service and respond to inquiries Operate, improve, and secure the Site and our services Send transactional emails (confirmations, pre-arrival info, policy updates) Send marketing communications (with your consent where required) Comply with legal obligations and enforce terms EEA/UK legal bases: contract (bookings), legitimate interests (security, improvements), consent (marketing/cookies as required), and legal obligations.
3) How We Share Information
We do not sell personal information. We share it with: Service providers (hosting, PMS, payment processing, email delivery, analytics, marketing) under contractual safeguards Listing/booking channels (for channel-originated reservations) Legal/safety purposes (to comply with law, protect rights/safety, prevent fraud) Business transfers (merger, acquisition, asset sale) Some U.S. state laws may label certain advertising-related data uses as “sale” or “sharing.” See “Your Privacy Rights” for opt-out options where applicable.
4) Cookies & Tracking
We use cookies/pixels to remember preferences, analyze performance, and measure/improve marketing. You can manage cookies via your browser and, where available, our cookie settings tool. Disabling cookies may affect Site functionality. We currently do not respond to “Do Not Track” signals.
5) Data Retention
We keep personal information as long as necessary for bookings/services, to meet legal/tax/accounting requirements, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.
6) Security
We employ administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.
7) Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect their data. If you believe a child under 13 provided information, contact us and we will delete it.
8) Your Privacy Rights
Depending on your location, you may have the right to access/know, correct, delete, object/opt out, and port your personal information, and to opt out of targeted advertising or “sales” of personal information as defined by state law. We may verify your identity before fulfilling requests and, where permitted, accept requests from authorized agents. California (CPRA): You have the rights above and the right to limit use/disclosure of sensitive personal information (if collected). Categories disclosed for business purposes may include: identifiers (contact info), customer records (booking details), commercial info (stay history), internet activity (Site usage), geolocation (approximate), and inferences (preferences, where applicable). We do not knowingly sell personal information of consumers under 16. EEA/UK: You may lodge a complaint with your local supervisory authority if you believe our processing violates applicable law. How to exercise your rights: See “Contact Us” below.
9) International Transfers
If you access the Site from outside the U.S., your information may be processed in the U.S. and other countries with different data protection laws. Where required, we implement appropriate safeguards (e.g., standard contractual clauses).
10) Communications Preferences
Transactional messages are necessary for bookings/service updates. Marketing: Unsubscribe anytime via the link in our emails or by contacting us. SMS (if offered): By opting in, you consent to receive texts regarding your stay or offers. Message/data rates may apply. Reply STOP to opt out, HELP for help.
11) Third-Party Links & Features
The Site may link to third-party sites or include third-party widgets (e.g., maps, social). We are not responsible for their privacy practices; review their policies before providing information.
12) Changes to This Policy
We may update this Policy periodically. Material changes will appear here with a new “Last updated” date. Continued use of the Site after changes constitutes acceptance.
13) Contact Us
High Mountain Cabin Rentals Address: 434 McConnell Street, Jefferson, NC 28640. highmountaincabinrentals.com Phone: 866-931-6210. highmountaincabinrentals.com Email: [email protected] highmountaincabinrentals.com
